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Alona 3 Frequently Asked Questions

Looking for a quick answer? You will find everything covered here — from creating your account and making your first PKR deposit to placing bets on Cricket and PSL, claiming bonuses and withdrawing your winnings.

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What Can We Help You With?

Browse by topic or scroll through the full FAQ below

Account & Registration

Questions about creating your Alona 3 account, verifying your identity, updating your details, changing your password and managing your profile settings in Pakistan.

Deposits & Withdrawals

Everything you need to know about adding funds and cashing out in PKR using JazzCash, Easypaisa, Raast, Bank Transfer and mobile wallets — including timing and limits.

Sports Betting & Cricket

How odds work, how to place in-play bets on Cricket and PSL, understanding bet types, cashing out early and finding the best markets for T20 and international matches.

Bonuses & Promotions

How to claim your welcome bonus, what wagering requirements mean, how to track your bonus progress and which promotions are running during PSL season and big cricket fixtures.

Mobile App

How to download and install the Alona 3 app on Android and iOS, login and session settings, push notifications for live cricket odds and app-exclusive features.

Security & Responsible Gaming

How Alona 3 protects your account and data, two-factor authentication, what to do if you suspect unauthorised access and how to set deposit limits and manage your play habits.

Account & Registration

Creating an Alona 3 account takes less than two minutes. Click the Register button and fill in your basic details — a valid email address or Pakistani mobile number, a username and a password. Once you submit, you will receive a verification OTP on your mobile or an email confirmation link. Verify your contact and your account is ready to use. You can make your first PKR deposit straight away using JazzCash, Easypaisa or your preferred method.

Yes. Alona 3 is strictly for adults aged 18 and above. By registering, you confirm that you meet this age requirement. Alona 3 takes responsible gaming seriously — if you are under 18, please do not register or attempt to use the platform.

No. Each player is permitted to hold only one active Alona 3 account. Creating duplicate accounts is against the platform's terms and conditions and can result in account suspension. If you have forgotten your login details, use the password recovery option or contact support — there is no need to create a new account.

Log in to your account and go to the Account Settings section. From there you can update your registered mobile number and email address. For security purposes, any contact change will require you to verify ownership of both the old and new contact details via OTP. If you no longer have access to your original number, contact the support team for manual assistance.

On the Login page, click the "Forgot Password?" option. Enter your registered email or mobile number and a reset link or OTP will be sent to you within seconds. Follow the instructions to set a new password. If you are unable to receive the reset message, contact support and they will guide you through manual identity verification.

Deposits & Withdrawals

Alona 3 supports all the major payment options used in Pakistan. You can deposit using:
  • JazzCash — mobile wallet transfer
  • Easypaisa — mobile wallet transfer
  • Raast — instant bank transfer
  • Bank Transfer — standard inter-bank transfer
  • Debit / Credit Cards — Visa and Mastercard
  • Mobile Wallets — other supported wallets
All transactions are processed in PKR. Visit the Deposit page for full details on minimum amounts and processing times.

Deposits via JazzCash, Easypaisa and Raast are typically credited to your Alona 3 account within a few minutes. Bank transfers may take slightly longer depending on your bank's processing time — usually within the same business day. If your deposit has not appeared after 30 minutes, check your transaction history first, then contact support with your payment reference number.

To withdraw, log in to your account, go to the Withdrawal section, choose your preferred method (JazzCash, Easypaisa, Raast, Bank Transfer or card) and enter the amount in PKR. Withdrawals are processed as quickly as possible — mobile wallet withdrawals are typically the fastest. Make sure your account is verified before requesting a withdrawal to avoid any delays.

Alona 3 does not charge internal fees on standard deposits and withdrawals. However, your mobile wallet provider or bank may apply their own transaction charges — this is outside Alona 3's control. Always check with your payment provider if you are unsure about their fee structure. For the most up-to-date information on any platform-side limits or charges, visit the Deposit or Withdrawal pages.

Withdrawal delays can happen for a few reasons — pending account verification, an active bonus wagering requirement that has not yet been met, or a high volume of requests during busy periods like PSL finals or major cricket tournaments. Check your account status and bonus balance first. If everything looks clear and your withdrawal is still pending after the expected timeframe, contact support with your withdrawal reference number.

Sports Betting & Cricket

Alona 3 covers a wide range of sports, with a strong focus on what matters most to Pakistan sports fans. You can bet on:
  • Cricket — international matches, T20, PSL, domestic tournaments
  • Football — major leagues and international fixtures
  • Esports — popular competitive gaming titles
  • And several other global sports markets
Visit the Bet section to see all currently available markets and live odds.

Yes. Alona 3 offers live in-play betting on Cricket, including PSL matches and international T20 fixtures. Once a match is underway, you can place bets on dynamic markets that update ball-by-ball — things like next wicket, over totals, match winner and more. Odds shift in real time so you can react to what is actually happening in the game. The live betting section is accessible via the Bet page and through the mobile app.

Alona 3 displays odds in decimal format by default. The decimal number represents your total return per PKR 1 staked — including your original stake. So if the odds are 2.50 and you bet PKR 1,000, your total return if you win is PKR 2,500 (which includes your original PKR 1,000 stake, giving you a net profit of PKR 1,500). The higher the decimal odds, the less likely the outcome is considered — but the higher the potential payout.

If a Cricket match is abandoned, rained off or cancelled before a result can be determined, most pre-match bets are voided and your stake is returned to your account balance in PKR. The specific rules can vary depending on the market type — some markets may be settled based on the Duckworth-Lewis method if a result is declared. Always check the bet rules for the specific market before placing your wager.

Bonuses & Promotions

The welcome bonus is available to all newly registered players. After creating your account, make your first qualifying deposit in PKR and the bonus will be credited automatically or via a promo code — the exact process is detailed on the Promotions page. Make sure to read the terms attached to the offer, particularly the wagering requirements, before depositing.

A wagering requirement (also called a rollover requirement) means you need to wager your bonus amount a certain number of times before the winnings can be withdrawn as real cash. For example, if you receive a PKR 2,000 bonus with a 10x wagering requirement, you need to place a total of PKR 20,000 in bets before that bonus balance becomes withdrawable. Progress is tracked in your account dashboard under the Bonuses section.

Yes. Alona 3 runs targeted promotions during major cricket events including the Pakistan Super League (PSL), international T20 series and World Cup tournaments. These may include enhanced odds on specific matches, free bets, reload bonuses and cashback offers. Check the Promotions page regularly during the cricket season to make sure you do not miss anything.

Mobile App

Visit the App page for full download instructions for both Android and iOS. The app is kept up to date and includes all the same features as the website — sports betting, live casino, deposits, withdrawals and account management — optimised for mobile use. Your existing account credentials work on the app immediately after installation.

Yes. Once you have logged in to the Alona 3 app for the first time on your device, you can enable biometric login — fingerprint or face unlock — from the app's security settings. This makes returning to the app faster and more convenient, especially when you want to check live PSL odds or place a quick in-play bet during a match.

Yes. After logging in via the app, you can opt in to push notifications for live cricket match alerts, bet settlement results, bonus activations, upcoming PSL fixtures and withdrawal confirmations. You can manage notification preferences at any time from the app settings so you only receive what is relevant to you.

Security & Responsible Gaming

Alona 3 uses SSL encryption on all pages to protect data in transit. Passwords are stored using industry-standard hashing — never in plain text. Two-factor authentication (2FA) is available and strongly recommended for all accounts. The platform monitors for suspicious login activity and will notify you if anything unusual is detected. For full details on how your data is handled, see the Privacy Policy.

Alona 3 provides several self-management tools to help you stay in control of your gaming activity:
  • Deposit limits — set a daily, weekly or monthly cap on how much you can deposit in PKR
  • Session time reminders — receive alerts when you have been playing for a certain length of time
  • Self-exclusion — temporarily or permanently pause your account if you feel you need a break
These tools are accessible from your account settings. For guidance on responsible play, visit the Responsible Gaming page.

If you notice any login activity or transactions that you do not recognise, act immediately: change your password right away and contact the Alona 3 support team via live chat. The support team can freeze your account, investigate the suspicious activity and assist you with securing your profile. Never share your password or OTP with anyone — Alona 3 staff will never ask for these details.
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Supported Payments
JazzCash
Easypaisa
Raast
Bank Transfer
Debit / Credit Cards
Mobile Wallets
Still Have Questions?

Our support team is available 24/7 and typically responds within minutes. Reach us via live chat on the website or app.

[email protected]

Play Responsibly

Alona 3 is for adults aged 18 and over. Always set a budget, take regular breaks and never chase losses. Gaming should be enjoyable — keep it that way.

Responsible Gaming guide

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