Alona 3 Privacy Policy

01 Overview

Alona 3 is an online betting and casino platform designed specifically for Pakistani players. When you register an account, make a deposit, place a bet or use any feature of the platform, certain personal information is collected and processed to make those services work properly and securely.

We take privacy seriously. We do not sell your personal data to advertisers or third-party marketers. We collect only what is necessary, keep it secure and use it for clearly defined purposes related to running your account and delivering our services.

This policy covers data collected through the Alona 3 website at alona3.com and through the official Alona 3 mobile app. It does not apply to any external websites you may navigate to through links we do not control.

If you have any questions about how your data is handled, you can reach our support team — contact details are in the final section of this document.

02 Data We Collect

The personal information we collect falls into three main categories: information you give us directly, information generated by your use of the platform and information collected automatically through technical means.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification).
• Email address and mobile phone number.
• Identity documents submitted for KYC verification — typically a CNIC or other government-issued ID.
• Residential address where required for verification purposes.
• Payment details used when making deposits or withdrawals (see Section 5 for how payment data is handled).

Information generated by your activity:

• Account login history, including timestamps and device type.
• Betting and gaming history — which games you played, bet amounts and results.
• Deposit and withdrawal records, including amounts, dates and payment methods used.
• Bonus and promotion redemption history.
• Support communications — if you contact us, we keep a record of that exchange.

Information collected automatically:

• IP address and general location data derived from it.
• Device type, operating system and browser version.
• Pages visited on the platform and time spent on each.
• Cookie and session data (see Section 6).

03 How We Use Your Data

Every piece of data we collect has a specific reason behind it. The main purposes for which we use your personal information are:

We do not use your personal data for automated decision-making that would produce significant legal effects without human review. If we ever introduce profiling for bonus eligibility or similar purposes, we will update this policy accordingly and notify registered users.

04 Sharing Your Data

Alona 3 does not sell your personal data. We do not share it with advertisers, data brokers or any marketing companies. There are, however, specific circumstances where sharing data with third parties is necessary to run the platform:

• Payment processors: When you deposit or withdraw using JazzCash, Easypaisa, Raast or bank transfer, the transaction data is processed by those providers. We share only what is necessary to complete the transaction.
• Identity verification providers: To complete KYC checks, we may share your submitted documents with a trusted verification service. This data is handled under strict confidentiality.
• Game providers: Some casino and live casino games are delivered by third-party providers. Your username and game activity may be visible to those providers for the purpose of running the game. Your full personal or financial details are not shared.
• Analytics providers: We may use trusted analytics tools to understand how the platform is used. This is based on aggregated or anonymised data and does not identify individual players.
• Legal requirements: If required by applicable law or a lawful request from a competent authority, we may be required to disclose certain account or transaction data. We will notify you if legally permitted to do so.

Any third party that processes data on our behalf is required to handle that data securely and only for the purpose it was shared. We do not permit third parties to use your data for their own marketing or analytics.

05 Payment Data

All transactions on Alona 3 are conducted in PKR. Payment methods include JazzCash, Easypaisa, Raast, IBFT bank transfers, debit and credit cards, and other supported mobile wallets.

Payment card details and mobile wallet credentials are not stored by Alona 3 directly. These are processed through the relevant payment provider's secure infrastructure. We retain transaction records — amounts, dates, method used and status — for account management, withdrawal processing and anti-fraud purposes.

You must only use payment methods registered in your own name. Accounts found to be using payment methods belonging to other people — even family members — may be suspended pending review.

06 Cookies

Alona 3 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. It does not contain viruses or malicious code.

The types of cookies we use:

• Essential cookies: Required for the platform to function. These handle session management, keeping you logged in and remembering your preferences during a visit. Disabling these will break core functionality.
• Performance cookies: Collect anonymised data about how pages are used — which sections are visited most, how long sessions last and where users tend to drop off. This helps us improve the platform experience.
• Security cookies: Used to detect and prevent fraudulent logins, unusual device behaviour and account abuse.
• Preference cookies: Store settings you have chosen, such as display preferences or language, so you do not have to set them again on each visit.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies will affect your ability to use the platform normally, including staying logged in and completing transactions. We do not use third-party advertising or tracking cookies.

07 Data Security

Protecting your personal data is something we take seriously at every level. We apply industry-standard security measures to keep your information safe, including:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• Encrypted storage for sensitive account data including identity documents and KYC records.
• Access controls that limit which staff members can view personal data, based on job role and necessity.
• Regular security assessments and monitoring for unusual access patterns or potential breaches.
• Two-factor authentication options available on your account for added login security.

While we maintain robust security practices, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your account safe — use a strong, unique password, do not share your login credentials and log out after each session on shared devices.

In the unlikely event of a data breach that affects your personal information, we will notify affected users as soon as practically possible and take immediate steps to contain and investigate the incident.

08 Data Retention

We keep your personal data only for as long as it is needed for the purposes it was collected. The retention periods we apply are:

• Active account data: Retained for the full duration of your account being open on Alona 3.
• Transaction and betting records: Retained for a minimum of five years from the date of the transaction, as required for financial record-keeping and anti-fraud purposes.
• KYC documents: Retained for as long as your account is active and for a period after closure as required for compliance purposes.
• Support communications: Retained for up to two years from the date of the last exchange.
• Closed or suspended accounts: Core identity and transaction records are retained for a minimum of five years after closure in line with our anti-money laundering obligations.

Once data is no longer required and the applicable retention period has passed, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.

09 Your Rights

As a user of Alona 3, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team and we will respond within a reasonable timeframe.

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your personal data is inaccurate or out of date, you can request that we correct it.
• Right to deletion: You can request that we delete your personal data. Note that this right is subject to legal retention obligations — we may need to retain certain records even after a deletion request.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a dispute or request is being resolved.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.
• Right to data portability: You can request your data in a structured, commonly used format where technically feasible.

10 Minors

The Alona 3 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use our platform in any way.

If we discover that personal data has been submitted by or on behalf of a person under 18, we will close the account immediately, delete the associated data and withhold any deposited funds pending review. Age verification checks are applied during the KYC process to enforce this requirement.

If you are a parent or guardian and believe that a minor has registered on Alona 3, please contact our support team immediately so we can investigate and take action.

11 Changes to This Policy

Alona 3 may update this Privacy Policy from time to time to reflect changes in how we operate, changes to applicable data handling standards or new platform features that involve data processing. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes that materially affect how we use your personal data, we will make reasonable efforts to notify registered users by email or through an in-platform notification. However, it remains your responsibility to review this policy periodically.

Continued use of the Alona 3 platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you disagree with any update, you should stop using the platform and contact support to discuss your account options.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or your personal data, our support team is available to help. You can reach us through the following channel:

You can also visit our FAQ page for quick answers to common questions about accounts, deposits, withdrawals and platform rules. For questions about our responsible gaming tools, please visit the Responsible Gaming page.

We aim to respond to all data-related requests within 5 to 10 business days. Complex requests or those requiring identity verification may take a little longer, and we will keep you updated on progress.